TBT ShulCloud FAQ
Q: What is ShulCloud?
A: ShulCloud is an online "synagogue management software." It has been designed to meet the unique requirements of synagogues and their members, encompassing account management, bill payment, record updates, a private online membership directory, school, event and program registration, and more.
Q: How do I get started with ShulCloud for the first time?
A: You will receive an email containing instructions for logging in and updating your profile. We strongly encourage you to complete this initial step as it will enhance the efficiency of financial transactions and communication.
Q: What should I do if I haven't received the email inviting me to create my profile?
A: Please reach out to us at office@tbtshoreline.org, and we will send you a new email invitation.
Q: I forgot my password, what should I do?
A: On the login screen, you'll find a "forgot password" button. Clicking on it will trigger an email with instructions to set a new password. If you don't receive the email, check your spam or junk folders. If the issue persists, contact us at office@tbtshoreline.org , and we'll assist you.
Q: Can I update my personal information on ShulCloud?
A: Yes. Once logged in, you'll find the following options under "Account Information":
"My Profile" – Edit various tabs with information about yourself.
"My Family" – Modify or add information about your immediate family members.
"My Yahrzeits" – Add or update yahrzeits.
"Edit my Address" – Update your address details.
Q: Can I make donations or payments through ShulCloud
A: Yes. ShulCloud offers the functionality to make your annual pledge, designate donations or payments, and manage payments from your account. Under "Financial Details," you'll find tiles related to payments:
"Member Pledge" for making your annual pledge.
"Donate" for making donations.
"My Transactions" to review past payments.
"My Payment Methods" for updating credit card or bank account ACH.
"Pay My Bill" to view and pay outstanding bills.
Q: Who can access my information?
A: Your financial information is viewable only by you and authorized TBT administrative staff.
The private online member directory will provide contact information to TBT members only. Each member will have control over the information visible in the directory through the "Edit My Directory" tile within your ShulCloud account.
Q: Can I pay directly from my bank account?
A: • Yes, and this can be done without fees.
• You can set up automatic withdrawals from your bank account via ACH. Your account information will be verified through
Plaid.
• This can be set up in your ShulCloud account under “My Payment Methods”
• Or, you may continue to mail checks to TBT at 196 Durham Road, Madison, CT 06443
Q: Can I pay by credit card?
A: Yes. You have the flexibility to change or add an additional credit card to your saved payment methods at any time.
Q: Is my credit card information secure?
A: Yes. Your personal and financial information is safeguarded. ShulCloud does not retain credit card information and employs SSL (Secure Sockets Layer) encryption for all payment transactions.
Q: Can I pay my annual membership pledge using my ShulCloud account?
A: Yes. You can review and pay your pledge through the "Financial Details" section in your account.
Q: How can I check my account balance?
A: Log in and click on the "My Transactions" tile under "Financial Information" to view your account balance. Keep in mind that payments made by cash, check, or other payment processors will be delayed in appearing in your account, as they are manually entered by our team.
Q: What is not changing?
A: ShulCloud’s launch will not affect our current website, emails, or streaming service access.
Q: Can non-members use ShulCloud?
A: Non-members will have the ability to make online donations and, in the future, register online for events and classes. They will not have any direct access to ShulCloud.
Q: What if I still need assistance?
A: We greatly appreciate your patience as we transition to this new software. Our team is here to assist you in navigating the system. If you have any questions or require support, please don't hesitate to reach out to us at office@tbtshoreline.org.